Frequently Asked Questions
FAQs
Frequently Asked Questions
Understanding Our Products & Services
What is Wurq Agency?
Wurq Agency is a digital solutions agency that empowers businesses with AI-powered employees, smart automations, reputation systems, and a powerful all-in-one software platform. We also provide website development, app development, and marketing tools designed to help you scale faster with fewer resources.
Who is Wurq Agency for?
We work with service-based businesses, local businesses, contractors, medical offices, law firms, e-commerce stores—any business that wants to streamline operations, reduce overhead, and scale faster using smart technology.
What industries do you serve?
We serve a wide range of industries including home services, healthcare, real estate, legal, e-commerce, coaching, consulting, and more. If your business relies on communication, scheduling, or customer engagement, our solutions will work for you.
Is your platform easy to use?
Yes. Our all-in-one SaaS platform is built on GoHighLevel and designed with simplicity in mind. We handle the setup and onboarding so you can run everything from one dashboard—without needing technical skills.
What is an AI Employee?
An AI employee is a digital solution, like a chatbot or phone receptionist, trained to handle common business tasks. It works 24/7 to engage customers, qualify leads, book appointments, answer questions, and follow up automatically, saving you time and staffing costs.
What can your AI agents handle?
Our AI assistants can:
Answer live website chat or SMS messages
Book and confirm appointments
Handle customer service inquiries
Make and receive calls
Qualify and follow up with leads
Send email/SMS/voicemail sequences
Collect reviews and send reminders
and much more!
These systems reduce your need for staff and respond faster than human agents.
Is this a chatbot or full automation suite?
Both. We offer intelligent chatbots, AI phone agents, website automation, Google Business optimization, full lead handling systems, pretty much anything you can think of can be done with our AI Employee—all powered by AI and deployed with speed.
How is this different from hiring a virtual assistant or in-house staff?
AI employees don’t take breaks, call in sick, or require ongoing training. They can handle thousands of inquiries simultaneously and cost a fraction of what you'd pay for human labor—all while improving response times and conversion rates.
Do I need to be tech-savvy to use your services?
Nope. Our systems are designed for business owners, not developers. We handle the setup and walk you through your dashboard step by step. You stay in control—without needing to
Use Cases & Capabilities
What's all included in your all-in-one SaaS solution?
Our Wurqflow platform includes:
Lead Generation & Nurturing
CRM and sales pipeline tracking
Calendar & appointment scheduling
Payments & Invoicing
Funnel and website builder
Workflow Automation
AI chat and phone systems
SMS, email, and voicemail marketing
Reputation management & GMB automation
Lead capture forms
Analytics and dashboard reporting
and more!
Check out our product with a 14 day free trial!
What can your AI employees do?
Our AI assistants can:
Answer live website chat or SMS messages
Book and confirm appointments
Handle customer service inquiries
Make and receive calls
Qualify and follow up with leads
Send email/SMS/voicemail sequences
Collect reviews and send reminders
and much more!
These systems reduce your need for staff and respond faster than human agents.
Do you offer website development too?
Yes! We build sleek, high-converting websites that integrate seamlessly with your AI tools. Your site becomes more than a brochure—it becomes an automated lead engine.
What's your phone system/dialer?
Our built-in phone system allows you to: Make & receive business calls from anywhere Send voicemail drops & call blasts Record calls & monitor conversations Auto-respond to missed calls with SMS Route calls to the right team members All inside your dashboard—no extra hardware needed.
Can you help me get more Google reviews or rank higher?
Absolutely. Our Google Business Profile audit identifies gaps, and we help you optimize your profile, request reviews effectively, and improve local visibility—all leading to more calls and conversions.
Use Cases & Capabilities
Can you integrate with my current systems?
Yes. Our platform connects with most CRMs, email tools, and software through direct integrations or via Zapier/API. We’ll help configure it for you.
How fast can you set everything up?
Most AI solutions and websites are deployed in 3–5 business days depending on scope. Our process is streamlined for speed, without sacrificing quality.
Is everything customized for my business?
Yes. While we use proven templates and workflows, we tailor all messaging, branding, automations, and lead flows to match your business goals and voice.
What does the onboarding process look like?
After a short discovery call, we map your needs, gather any required assets, then begin setup. You’ll receive clear communication, testing, and approval steps before launch.
What's included in onboarding?
We’ll walk you through everything: setup, branding, automations, integrations, and reporting. You’ll also receive tutorials and ongoing support.
Is this plug-and-play or custom-built?
Our core systems are ready-to-deploy, but we customize messaging, workflows, and branding to match your business. It’s the best of both worlds: fast launch and tailored setup.
Do I need technical knowledge to use it?
Not at all. Everything is user-friendly. We provide dashboards, automation insights, and simple controls—plus ongoing support if you ever need help.
Ongoing Support, Results & Optimization
What kind of results can I expect?
Clients typically see faster response times, more booked calls, fewer missed leads, and reduced staffing costs within weeks. Some report thousands saved monthly by replacing routine tasks with automation.
How do I track performance?
You’ll have access to a real-time dashboard that tracks leads, call logs, form fills, appointment bookings, review scores, pipeline value, and more.
How can I monitor what the AI is doing?
We provide dashboards and regular reports that include call logs, chat transcripts, form submissions, and more—so you're always informed and in control.
Can you update or optimize my system after launch?
Definitely. We offer ongoing optimization plans, new feature rollouts, and can adjust messaging, workflows, or integrations as your business evolves.
What happens if I need help later?
We’re here to support your growth. You can reach out for updates, questions, coaching, or system reviews anytime.
Do you offer 24/7 support or service coverage?
Yes—our AI systems operate 24/7. While our human support team works during core business hours, your AI employee never stops working for you.
Understanding Service Specifics
How much time can an AI Employee save me?
Businesses save an average of 10–30 hours per week by automating their calls, messages, scheduling, and follow-up tasks with our AI assistants.
Can your AI work in any language or region?
Yes. We can configure our tools to work with multilingual messaging and support international phone coverage depending on your plan.
Can I request edits or future updates to my site?
Yes, we offer monthly update plans or on-demand edits. You’ll also have the option to manage your site yourself with a drag-and-drop editor.
How does the GMB audit work?
We run a full scan of your Google Business Profile, check for missing optimizations, identify ranking issues, and help you stand out in local search.
How can better reviews impact my business?
Increased review volume and high scores improve your visibility on Google Maps and local search—leading to more calls, website clicks, and sales.
Why Choose Us
We Provide Creative Solutions For Your Creative Ideas
At Wurq Agency, we’re more than just an AI agency – we’re a partner in your business’s success. Here are just a few reasons why you should choose Wurq Agency for your online marketing needs:
Our Blog
Latest From Our Blog
Discover the latest in digital strategy, automation, and brand growth. Our blog shares expert insights on SEO, social media, content, email marketing, AI tools, and more—so you can stay ahead of the curve. Check out our latest posts below:
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